Recruitment Consultants Candidate Interviewing Skills Training. Behavioural, Competency Based Questions, Communication, Phone Screening, Relationship Building

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'Staff Selection / Recruitment Interviewing Skills'

One Day Workshop

Course Outline

Participants in the 'Staff Selection / Recruitment Interviewing Skills' training workshop will gain an understanding of Best Practice techniques for interviewing candidates during the recruitment process. From initial impressions, and throughout the interview, the quality of communication with the candidate strongly influences the results achieved. The purpose of this course is to generate insight into how to develop excellence in each step, ensuring efficient information exchange and effective relationship building, and therefore, improved recruitment results.

Who Should Attend This Training?

Anyone involved in Staff Selection / Recruitment Interviewing will find this workshop valuable. Participants in the course will find their ability to uncover vital information from candidates will improve, enabling a more informed selection process. An enhanced ability to 'sell' the opportunity to the candidate will result in higher acceptance rates of employment offers made, and therefore better recruitment outcomes.

Content and Outcomes

	Understand that the recruitment interview aims to balance efficient information exchange and effective relationship building.
	Consider the importance of sound preparation for the interview, and what you can to do to maximise your professional credibility with the candidate.
	Become aware of the importance of creating a positive first impression, and how to achieve this through the verbal, vocal and visual aspects of communication.
	Develop positive speech and body language techniques.
	Discover behaviours to develop rapport with candidates.
	Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview.
	Explore a variety of questioning styles to achieve specific outcomes, including Open, Closed, Theoretical, Alternatives/Options and Reflective Questions.
	Utilise paraphrasing and active listening skills to ensure your clear understanding of the candidate's background and needs.
	Consider which types of questions are illegal (due to Privacy and Anti-Discrimination legislation), and alternative approaches for covering sensitive issues.
	Understand how to utilise Competency Based / Behavioural Description Interviewing, and Situational Interviewing questioning techniques.
	Consider what motivates candidates, and therefore how to maintain their interest.
	Recognise the need to 'sell' the job opportunity to candidates, focussing on highlighting the key advantages and benefits of the role and of joining the client's organisation, to ensure that the scarce, quality candidates select your roles over other options in a competitive market.

Course Schedule

This course is available as a public course (will next run in Sydney around April 2009 TBC).

This course is also available as in-house training.

Please contact me for more information.

$450 per person, plus GST.

Quotes from Participants.....

'So helpful - I now have a structure to follow and this will give me more confidence when interviewing future employees.'

'I now have methods of probing beyond the superficial responses candidates often give, so I can uncover true aspirations, history, competencies, etc.'

'I think the part on selling the opportunity to the candidate was very valuable - hopefully this will reduce our rejection of offer rate.'