Understand the communication skills required to generate an open 'consultative' relationship with the client - essential for building a cooperative and flexible atmosphere.

Explore a variety of questioning styles to achieve specific outcomes, including Open, Closed, Theoretical, Alternative/Options, and Reflective Questions.

Utilise paraphrasing and active listening skills to ensure clear understanding of the client's needs and preferences.

Follow a useful guide when taking job orders to ensure completeness of information, enabling effective candidate matching.

Be able to identify what constitutes a 'good' job order, and how to manage the client's expectations to ensure successful placement.

Identify options for sourcing/locating candidates ('head-hunting', search etc) in the current candidate-scarce market.

Expand existing thinking about options for 'where' to advertise.

Learn the techniques of writing job advertisements to attract the 'right' applicants, and inspire them to apply.

Consider what motivates candidates, and present your message in terms of benefits to excite the reader.

Understand the power of particular words, bringing the recruitment advertisement to life.

Learn questioning techniques to minimise the time spent screening calls to eliminate unsuitable candidates, and identify and attract marketable ones.

Develop approaches for dealing effectively and diplomatically with unsuitable applicants.

Effectively prepare quality candidates for their interview with you, helping ensure their attendance.

Understand that the interview aims to balance efficient information exchange and effective relationship building.

Consider the importance of sound preparation for the interview, and what you can to do to maximise your professional credibility with the candidate.

Explore the utilisation of skill and psychometric testing, and understand the types of testing appropriate to specific candidates and situations.

Become aware of the importance of creating a positive first impression, and how to achieve this though the verbal, vocal and visual aspects of communication.

Develop positive speech and body language techniques.

Discover behaviours to develop rapport.

Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview.

Understand the differences between permanent and temporary / contract staff, and how this impacts the interview and candidate management process.

Consider which types of questions are illegal (due to privacy and discrimination laws), and alternative approaches for covering sensitive issues.

Understand when and how to utilise Competency Based / Behavioural Description Interviewing, and Situational Interviewing questioning techniques.

Apply Competency Identification Skills to describe 'the ideal characteristics and competencies required for a successful recruitment consultant'.

Explore methods of communicating with referees to encourage open and frank discussion. 

Utilise Competency Based / Behavioural Description questioning to gain deeper insight into competencies and avoid personal bias during the reference check.

Turning the reference check into a marketing opportunity.

Consider a structured, systematic short-listing method.

Know the essential inclusions in a professionally presented resume.

Identify information that supports the client in the selection process.

Write Candidate Profiles / Consultant Comments as sales documents.

Develop the ability to confidently present the short-list to the client, including coaching the client on interview etiquette, where necessary.

Investigate how to prepare the candidate for success in the client interview, including constructive counselling on areas for improvement.

Follow a guide for post-interview debriefs with candidate and client to uncover and address issues, and manage the process successfully.

Utilise an approach for negotiating on package, delivering the employment offer to the candidate, supporting them through resignation, and handling counter offers, to ensure acceptance of your client's offer, resulting in placement.

Understand the differences between permanent and temporary / contract staff, and how this impacts the interview and candidate management process.

Explore tactics for maximising the success of the temporary / contract worker with the client company.

Investigate how to keep good temps happy and available for assignments.