| Workshops I offer a range of workshops designed to improve personal
and professional knowledge and performance.
The following courses are
offered as standard, and can be customised for your company's specific
needs. Please see individual course description pages for
more detail:
Recruitment Industry
Training Services::
 | 'Building Better Business'
- Business Development Skills: Marketing and consultative sales skills to enhance all aspects
of business development and retention (from telemarketing to client visits) for
recruitment consultants and account managers.
Two day course.
The next
'Building Better
Business' workshop
will be in Sydney on Tuesday 18th and Thursday 20th November,
9am-5.30pm both days. |
| 'Recruitment
- A Practical Approach': A step by step approach for successful
recruitment consulting, from taking a job order, through to placement and
follow-up. Two day course. The next 'Recruitment - A Practical Approach' workshop will be in
Sydney on Tuesday 16th and Thursday 18th September, 9am-5.30pm
both days. |
| 'Leadership
Skills': This program addresses the areas of Leadership most
critical to the success of the Leader, the team and the organisation.
Participants will gain an understanding of their role in inspiring and
empowering people to peak performance.
Two day course. The next 'Leadership Skills' workshop will be on
Monday 1st and Wednesday 3rd September, 9am-5.30pm both days.
After this the
workshop will run again on Tuesday 28th and Thursday 30th October,
9am-5.30pm both days. |
| 'Recruitment
Interviewing Skills':
Participants in this workshop will gain an understanding
of Best Practice techniques for successful candidate interview, selection
and hire. One
day course. The next 'Recruitment Interviewing Skills' workshop
will be in Sydney on Wednesday 1st October, 9am-5.30pm. |
| 'Goal
Setting and Time Management': Improve your personal and
professional productivity through setting goals, planning, prioritising and time
management. One day course. The next
'Goal Setting and Time Management' seminar will be on Wednesday
12th November, 9am-5pm. |
| 'Writing
Effective Job Advertisements':
Learn how to attract candidates
by writing appealing and inviting job advertisements. Half day course. |
| 'Conducting
Performance Appraisals': This workshop will provide
Leaders with sound principles and processes for conducting effective
Goal Setting and Performance Appraisal meetings, as well as supportive
delivery of congratulatory or corrective feedback. One day
course. |
| 'Reception
and Customer Service Skills': This course will enable the
'Directors of First Impressions' to provide outstanding customer
service to Clients/Candidates face-to-face and via telephone
communication skills. One day course. The next 'Reception and Customer Service Skills' workshop will be in
Sydney on Wednesday
27th August, 9am-5.30pm. After this the
workshop will run again on Wednesday 24th September, Wednesday 22nd
October, and Wednesday 3rd December, 9am-5.30pm. |
| 'Customer
Service Telephone Skills':
Achieve excellence in customer service
through understanding the customer, communication skills, and how to generate a
positive outcome for the customer and yourself. One day course. The next 'Reception and Customer Service Skills' workshop will be in
Sydney on Wednesday
27th August, 9am-5.30pm. After this the
workshop will run again on Wednesday 24th September, Wednesday 22nd
October, and Wednesday 3rd December, 9am-5.30pm. |
| Personal
Coaching for Recruitment Consultants: One-on-one
coaching to refine skills and processes in the workplace. |
General Training Services:
| 'Staff
Selection / Recruitment Interviewing Skills':
Participants in this workshop will gain an understanding
of Best Practice techniques for successful candidate interview, selection
and hire. One
day course. The next 'Staff Selection / Recruitment Interviewing
Skills' workshop will be in Sydney on Wednesday 1st October,
9am-5.30pm. |
| 'Leadership
Skills': This program addresses the areas of Leadership most
critical to the success of the Leader, the team and the organisation.
Participants will gain an understanding of their role in inspiring and
empowering people to peak performance.
Two day course. The next 'Leadership Skills' workshop will be on
Monday 1st and Wednesday 3rd September,
9am-5.30pm both days. After this the
workshop will run again on Tuesday 28th and Thursday 30th October,
9am-5.30pm both days. |
| 'Conducting Performance
Appraisals': This workshop will provide
Leaders with sound principles and processes for conducting effective
Goal Setting and Performance Appraisal meetings, as well as supportive
delivery of congratulatory or corrective feedback. One day
course. |
| 'Business Development
Skills':
Communication, relationship building and sales principles to enhance success in sales
visits and generate customer loyalty. One
day
course. |
| 'Customer
Service Telephone Skills': Achieve excellence in customer service
through understanding the customer, communication skills, and how to generate a
positive outcome for the customer and yourself. One day course. The next 'Reception and Customer Service Skills' workshop will be in
Sydney on Wednesday
27th August, 9am-5.30pm. After this the
workshop will run again on Wednesday 24th September, Wednesday 22nd
October, and Wednesday 3rd December, 9am-5.30pm. |
| 'Time
Management & Personal Productivity': Gain control of your life, and improve
your effectiveness by making better decisions about how to utilise your
time. One day course. The next
'Goal Setting and Time Management' seminar will be on Wednesday
12th November, 9am-5pm. |
| 'Presentation
Skills': From developing content through to
delivery, you will learn techniques to enhance your performance in Public
Speaking and develop self-confidence. Two day course. |
| 'Receptionist
Skills': Including personal presentation, general
communication skills, phone manner, dealing with difficult people and time
management, this workshop provides the fundamentals required for Front
Desk Reception. One day course. The next 'Reception and Customer Service Skills' workshop will be in
Sydney on Wednesday
27th August, 9am-5.30pm. After this the
workshop will run again on Wednesday 24th September, Wednesday 22nd
October, and Wednesday 3rd December, 9am-5.30pm. |
|
Yoga Classes:
Hatha Yoga sessions to
bring health and balance to your body, and relaxation to your mind. |
In-House Workshops
Attending
public workshops is most applicable when your participant numbers would
not make in-house training commercially viable (less than 8 people to
attend a training session), and when you
perceive a benefit from being exposed to learning how other organisations
do things.
If your
company has 8 or more people requiring training, you might like to
discuss the option of holding the workshops in-house at your premises, or
off-site at another venue, with only your organisation's employees
participating. Also, private,
in-house training programs may be more desirable
if there are issues of confidentiality, or for the benefit of team-building.
Please contact me via the contact page to
discuss possibilities.
Personal Coaching
I provide individual coaching
to people interested in developing their skills and results in any of the
content areas mentioned in this website. Coaching is often utilised
after participating in a training workshop, to reinforce the learning and
help fully implement the new behaviours into the workplace.
Of
course coaching is also available and beneficial to people who choose not
to attend a workshop, but prefer highly personalised advice and assistance
in their development. This might include my observing your current
practices in the workplace, followed by personalised feedback and
suggestions for improvement. Or it may involve goal-setting,
strategy structuring, and follow-up discussions to motivate and ensure the
achievement of those goals.
Because the coaching sessions are
individual, I am happy to tailor the approach to whatever will be most
beneficial to you.
Please contact me via the contact page to
discuss possibilities.
Copyright © 2000 Barbara Hoadley |
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Quotes from Participants.....
'So motivating - I really want
to get out there and do a great job now!'
'Barb's years of experience made
it all relevant and realistic.'
'Very approachable trainer -
made it friendly and fun.'
'Informative, interesting and
excellent delivery.'
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