www.hoadley.net/barbara

	Established and developed my Training and Workplace Coaching business.
	Marketed directly to client organisations to promote my services.
	Services include conducting needs analysis, writing customised course material, delivering workshops and providing individual workplace coaching to staff in roles from Front Desk Reception to Branch Manager.
	Workshops include 'Leadership Skills' (2-days), 'Goal Setting and Time Management' (1-day), 'Reception and Customer Service Skills' (1-day), 'Staff Selection / Recruitment Interviewing Skills' (1-day),  'Recruitment - A Practical Approach' (2-days - Recruitment Consulting Skills), 'Building Better Business' (2-days - Business Development Skills), etc.
	Provided training to organisations in a diverse range of industries including Recruitment Consulting, Banking and Finance, Insurance, Accounting, Legal, Advertising, Retail, Manufacturing, etc.
	Subcontracted as Trainer/Facilitator during 1999 to clients of Customer Care Solutions Pty Ltd, It Matters Pty Ltd, and Mitchell, Sutton and Gallagher Pty Ltd (see details of projects below).

Contract Trainer / Facilitator

Facilitated 'Customer Loyalty' and 'Creating A Client-Obsessed Culture' workshops for various clients, including Perpetual Trustees Ltd (Professional Financial Services division) and Compaq.

It Matters Pty Ltd:   Nov 98 - Dec 99

Contract Trainer / Facilitator

	Delivered the following public workshops - 'Presentation Skills', 'Time Management / Personal Productivity', 'Receptionist Skills', 'IT Support Desk', 'Excellence in Customer Service'.
	Customised content, and trained Compaq's Partner Central division (Account Managers) in 'Presentation Skills' (Sept, Oct 99).
	Provided individual coaching in presentation skills.

Mitchell, Sutton & Gallagher (Corporate-Synthesis): Feb - Aug 98

Contract Trainer / Facilitator

	Wrote extensive training manual from observing original trainer delivering the 'Working From The Inside Out' 3 day program.  (Personal Development workshop, covering values, purpose, ethics and teamwork in business.)
	Delivered the program throughout the AMP Customer Service division.
	At completion of the project, received letter of appreciation from the client, reflecting the excellent evaluation forms and feedback from participants, and the attitudinal shifts and enhanced morale resulting from the program.

Microsoft Pty Ltd: Feb 92 - Feb 98

National Seminar Presenter / Trainer

	Presented and demonstrated Microsoft Desktop and Back Office applications to dealers, retailers, training centres, at trade shows and, most commonly, to corporate customers throughout Australia and New Zealand.
	Trained dealers on Microsoft's software and selling strategy.
	Trained colleagues and sales partners in 'Seminar Marketing Skills' and 'Presentation Skills'.
	Researched new products, wrote scripts, liaised with clients, managed logistics of presentations and travel, followed-up sessions.
	Presented in various training videos.
	Product expertise included Windows, Word, Excel, PowerPoint, Access, Outlook, Project, FrontPage, Internet Explorer, Works, Publisher.
	Received more than 100 unsolicited letters from corporate customers, dealers, etc, expressing appreciation for my seminars and training.

Executive Recruitment Consultant

	Marketed my recruitment services to companies in the computer industry for selection of sales,  marketing, and management personnel.
	Recruited candidates via advertisements and search activities.
	Interviewed candidates, prepared resumes for presentation to clients, checked references, referred candidates to clients.
	Achieved highest results in consulting team in 1989.

Commerce Personnel:  Aug 86 - Aug 88

Personnel Consultant / Manager Permanent Division

	Marketed my recruitment services to obtain assignments from client companies for secretarial, accounting and office support staff.
	Wrote job specifications and advertisements to attract candidates.
	Tested, interviewed, reference checked, referred candidates to clients.
	Managed permanent placements division.
	Trained and supervised consultants and secretary.
	Managed budgets, reporting and appraisals of my team.
	Received 'Consultant of the Month' award for highest achievement nationally 12 of the 18 months of consulting prior to promotion to management role.

Drake Personnel:  June 84 - July 85

Receptionist / Administrator

	Reception of all clients and applicants.
	Administered applicant tests (typing, psych, literacy, numeracy)
	Placed advertisements and checked candidate references for consultants.
	Co-ordinated office activities.  Ordered office supplies, couriers.
	Organised social functions.

Yoga Teacher

Taught Hatha Yoga, including breathing exercises, traditional Yoga poses, relaxation and philosophy.

Lane Cove Fitness Centre:  Sept 97 - Dec 2005 (Part-time)

Yoga Teacher

	Taught Hatha Yoga, including breathing exercises, traditional Yoga poses, relaxation and philosophy.
	Increased class attendance by more than 100% after taking over teaching classes previously lead by another teacher.

Model

	Various photographic assignments (fashion and advertising).
	Parade assignments ranging from shopping center events to major bridal showcases and label launches.
	Microphone promotions, parade compering.

Restaurant 73 York Street: July 85 - Aug 86

Restaurant Manager

	Hired, trained, rostered and supervised all staff.
	Took reservations, allocated seating arrangements and hostessed.
	Organised monthly fashion parades.
	Responsible for bookkeeping, paperwork and banking.

Pamela's Modelling Agency: Jan 82 - June 84

Model

	Various photographic assignments, (fashion, beauty and advertising) including 2 magazine covers.
	Parades - shopping centers through to major season launches for labels.
	TV advertisements and 'extras' work in TV series.

	4-hour shift weekly, counselling callers on Crisis Line.
	Facilitated Support Groups for other Telephone Counsellors.
	Supervised new Telephone Counsellors.

	Attended monthly meetings to discuss strategic direction, financial situation, fund raising, infrastructure issues, HR issues, etc.
	Fund Raising Committee member.

Fortnightly took trolley of Library Books and Magazines around to Patients.

	HSC 1980. Phillip College, ACT. Top 3%
	Professional Writing Course 1981. CCAE Canberra.
	Yoga Teacher's Certificate 1983. Swami Sarasvati School.
	Institute of Personnel Consultants Certificate 1988. 1 year.
	Professional Consulting Skills 1989.  Lorien Management.  3 days.
	Presentation Skills 1993.  Allan Parker.  2 days.
	Total Quality Management 1993.  Microsoft Internal.  2 days.
	Train the Trainer 1994.  Australian Institute of Management.  5 days.
	Advanced Thinking Skills 1996.  Allan Parker.  1 day.
	Lateral Thinking 1996.  Edward de Bono.  1 day.
	Professional Sales Skills 1996. AIM.  2 days.
	Yoga Teacher's Advanced Diploma 1997. Swami Sarasvati School.
	Workplace Trainer Certificate 4. 1998.  Australian Centre for Work Education.  4 days.
	Workplace Assessor Category 2. 1998. Australian Centre for Work Education.
	Lifeline Telephone Counselling Skills 2002.  Lifeline Gordon.