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'Customer Service Skills'
One Day Workshop
People involved in communicating with customers will find this workshop enhances their skills and confidence in handling customer interactions.
The workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.
The 'Customer Service Skills' course is ideal for people in the following roles: Reception, Front Desk, Customer Service, Help Desk, Phone Support, Accounts, Office Support Staff, and PAs.
Generating Customer Loyalty
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The next 'Customer Service Skills' workshop will be held in Sydney. Date to be confirmed. Expressions of interest welcomed.
This training will be held at a venue in Sydney CBD (address details provided upon booking).
$400 per person plus GST. Multiple attendee discounts apply.
Group size for Public Courses is limited to 8 participants.
This workshop is also available as in-house training.
Please contact me for more information.
Quotes from Participants
'I feel my communication skills have improved dramatically as a result of this course.'
'I liked the down to earth approach.'
'It was good to look at how making the customer happy leads to my job satisfaction - I feel more inspired to try harder!'
'I think I can empathise better with the customer now.'