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Recruitment - A Practical Approach Goal Setting and Time Management Customer Service Telephone Skills
Staff Selection Interviewing Skills
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'Business Development Skills' |
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One Course OutlineParticipants in 'Business Development Skills' will challenge their existing thoughts and behaviours to develop a success-oriented approach to their customer-relationship and sales activities. They will develop an understanding of the most effective communication styles, and how to make their communication 'customer focussed' to enhance relationships and business outcomes. The program also enquires into how to generate customer loyalty, to delight customers with service excellence, and to enjoy greater satisfaction and reward in their sales role.
Content and Outcomes
General Communication and Sales Principles
Conducting Client Sales Visits
Generating Customer Loyalty
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![]() Course Schedule The next 2-day 'Building Better Business' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed. The training will be held at a venue in Sydney CBD (address details provided upon booking). $900 per person plus GST. Multiple attendee discounts apply. Group size for Public Course limited to 8 participants. This workshop is also available as in-house training. Please contact me for more information. Quotes from Participants 'Barbara is a fantastic trainer. Articulate, informative, and dynamic.' 'Improved my confidence.' 'Highly participative, and I loved the group discussions.' 'The workbook is great - lots of reference material for future learning.'
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