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'Customer Service Skills'
People involved in communicating with customers will find this workshop enhances their skills and confidence in handling customer interactions.
The workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.
The 'Customer Service Skills' course is ideal for people in the following roles: Reception, Front Desk, Customer Service, Help Desk, Phone Support, Accounts, Office Support Staff, PAs, Recruitment Consultants, Resourcers and Candidate Care Personnel.
Generating Customer Loyalty
Copyright © 2000-2018 Barbara Hoadley
The next 'Customer Service Skills' workshop will be held in Sydney. Date to be confirmed. Expressions of interest welcomed.
This training will be held at a venue in Sydney CBD (address details provided upon booking).
$400 per person plus GST. Multiple attendee discounts apply.
Group size for Public Courses limited to 8 participants.
This workshop is also available as in-house training.
Please contact me for more information.
Quotes from Participants.....
'It had a sense of fun, and a great deal of knowledge was imparted.'
'Great to draw on your real experiences -- very informative and relevant.'
'Lots of stories and examples to back up points and see things from a different perspective.'
'I feel more confident to deal with upset or angry callers now.'