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Recruitment - A Practical Approach
Goal Setting and Time Management
Customer Service Telephone Skills
Staff Selection Interviewing Skills
'Reception and Customer Service Skills'
One Day Workshop
Who Should Attend This Training?
People involved in communicating with customers will find this workshop enhances their skills and confidence in handling customer interactions face-to-face, and over the phone.
The workshop will enable participants to increase their effectiveness in information exchange, active listening, relationship building, complaints handling, and generating greater customer satisfaction and loyalty.
Participants attending this training course will gain skills and confidence in the following topics:
Image and Presentation - The Company's and Yours
Generating Customer Loyalty
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The next 'Reception and Customer Service Skills' workshop will be held in Sydney. Date to be confirmed. Expressions of interest welcomed.
This training will be held at a venue in Sydney CBD (address details provided upon booking).
$400 per person plus GST. Multiple attendee discounts apply.
Group size for Public Courses is limited to 8 participants.
This workshop is also available as in-house training.
Please contact me for more information.
Quotes from Participants.....
'This workshop made me realise how doing my job well is so important to the company's success.'
'Great course - covered a lot in one day.'
'Now that I have a structure for how to take messages, handle complaints, etc, I feel more confident that I can be an excellent receptionist!'