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Recruitment - A Practical Approach
Goal Setting and Time Management
Customer Service Telephone Skills
Staff Selection Interviewing Skills
'Reception and Customer Service Skills'
One Day Workshop
People involved in communicating with customers will find this workshop enhances their skills and confidence in handling customer interactions.
The workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.
Participants attending this training course will gain skills and confidence in all main aspects of front-desk reception activities, including the following topics:
Image and Presentation - The Company's and Yours
Generating Customer Loyalty
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The next 'Reception and Customer Service Skills' workshop will be held in Sydney. Date to be confirmed. Expressions of interest welcomed.
This training will be held at a venue in Sydney CBD (address details provided upon booking).
$400 per person plus GST. Multiple attendee discounts apply.
Group size for Public Courses is limited to 8 participants.
This workshop is also available as in-house training.
Please contact me for more information.
Quotes from Participants
'Barbs made me realise how important my role is to the company - I feel more pride in being a receptionist now.'
'What a great day - Barbs made it fun as well as very informative.'
'I did Business Studies at TAFE, but I think I learnt more today than in the whole 6 month course at TAFE!'