Home  |  Training Services  |  About Barbara  Contact Barbara  |





Recruitment Industry:

Recruitment - A Practical Approach

Building Better Business

Leadership Skills


Goal Setting and Time Management

Writing Job Ads

Performance Appraisals

Reception - Customer Service

Customer Service Telephone Skills

Personal Coaching



Staff Selection Interviewing Skills

Leadership Skills

Performance Appraisals

Business Development

Customer Service Skills

Time Management

Presentation Skills

Receptionist Skills

Yoga Classes



'Recruitment - A Practical Approach'

Two Day Workshop

Course Outline

Participants in the 'Recruitment - A Practical Approach' training workshop will gain an understanding of recognised techniques for successful recruitment consulting.  The purpose of the workshop is to develop an insight into why each step of the recruitment process is important, and how to achieve excellence in each step.  Participants in this course will experience an informative, balanced (practical and theoretical) program.  They will learn in a supportive environment, and be challenged to develop their potential by putting the principles into practice.

Who Should Attend?

This training course particularly beneficial to people new to the role of resourcer, recruitment consultant or account manager (up to 12 months experience).  Those who have received little or no formal training in their role will find their effectiveness and confidence is enhanced significantly as a result of attending this workshop.  The principles and practices apply equally to recruiting in the field of permanent (from junior to executive), temporary and contract staff. 

Content and Outcomes  

Taking a Job Order

  • Understand the communication skills required to generate an open 'consultative' relationship with the client - essential for building a cooperative and flexible atmosphere.

  • Explore a variety of questioning styles to achieve specific outcomes, including Open, Closed, Theoretical, Alternative/Options, and Reflective Questions.

  • Utilise paraphrasing and active listening skills to ensure clear understanding of the client's needs and preferences.

  • Follow a useful guide when taking job orders to ensure completeness of information, enabling effective candidate matching.

  • Be able to identify what constitutes a 'good' job order, and how to manage the client's expectations to ensure successful placement.

Writing Effective Job Advertisements  

  • Identify options for sourcing/locating candidates ('head-hunting', search etc) in the current candidate-scarce market.

  • Expand existing thinking about options for 'where' to advertise.

  • Learn the techniques of writing job advertisements to attract the 'right' applicants, and inspire them to apply.

  • Consider what motivates candidates, and present your message in terms of benefits to excite the reader.

  • Understand the power of particular words, bringing the recruitment advertisement to life.

Phone Screening

  • Learn questioning techniques to minimise the time spent screening calls to eliminate unsuitable candidates, and identify and attract marketable ones.

  • Develop approaches for dealing effectively and diplomatically with unsuitable applicants.

  • Effectively prepare quality candidates for their interview with you, helping ensure their attendance.

Interviewing Techniques

  • Understand that the interview aims to balance efficient information exchange and effective relationship building.

  • Consider the importance of sound preparation for the interview, and what you can to do to maximise your professional credibility with the candidate.

  • Explore the utilisation of skill and psychometric testing, and understand the types of testing appropriate to specific candidates and situations.

  • Become aware of the importance of creating a positive first impression, and how to achieve this though the verbal, vocal and visual aspects of communication.

  • Develop positive speech and body language techniques.

  • Discover behaviours to develop rapport.

  • Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview.

  • Understand the differences between permanent and temporary / contract staff, and how this impacts the interview and candidate management process.

  • Consider which types of questions are illegal (due to privacy and discrimination laws), and alternative approaches for covering sensitive issues.

  • Understand when and how to utilise Competency Based / Behavioural Description Interviewing, and Situational Interviewing questioning techniques.

  • Apply Competency Identification Skills to describe 'the ideal characteristics and competencies required for a successful recruitment consultant'.

Reference Checking

  • Explore methods of communicating with referees to encourage open and frank discussion. 

  • Utilise Competency Based / Behavioural Description questioning to gain deeper insight into competencies and avoid personal bias during the reference check.

  • Turning the reference check into a marketing opportunity.

  • Consider a structured, systematic short-listing method.

Resume Preparation and Consultant Comments

  • Know the essential inclusions in a professionally presented resume.

  • Identify information that supports the client in the selection process.

  • Write Candidate Profiles / Consultant Comments as sales documents.

Managing the Process from Referral through to Placement

  • Develop the ability to confidently present the short-list to the client, including coaching the client on interview etiquette, where necessary.

  • Investigate how to prepare the candidate for success in the client interview, including constructive counselling on areas for improvement.

  • Follow a guide for post-interview debriefs with candidate and client to uncover and address issues, and manage the process successfully.

  • Utilise an approach for negotiating on package, delivering the employment offer to the candidate, supporting them through resignation, and handling counter offers, to ensure acceptance of your client's offer, resulting in placement.

Temporary and Contract Staff Management

  • Understand the differences between permanent and temporary / contract staff, and how this impacts the interview and candidate management process.

  • Explore tactics for maximising the success of the temporary / contract worker with the client company.

  • Investigate how to keep good temps happy and available for assignments.

Copyright © 2000-2024 Barbara Hoadley

Course Schedule

The next 2-day 'Recruitment - A Practical Approach' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed.

This training will be held at a venue in Sydney CBD (address details provided upon booking).  

$900 per person plus GST. Multiple attendee discounts apply.

Group size for Public Courses limited to 8 participants.

This workshop is also available as in-house training. 

Please contact me for more information.

Quotes from Participants.....

'The content was excellent - very relevant and well presented.  Barbara was the best trainer I've ever come across, and the workbook's great.  I'll recommend this course.'

'Thank you for this course - it has helped me immensely and will give me a huge start in the industry!'

'Provided good solid foundation for beginners and ideas for constant improvement for experienced consultants.'

'Very comprehensive - covered all the areas I've been having trouble with.'



free web stats