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Recruitment Industry:

Recruitment - A Practical Approach

Building Better Business

Leadership Skills

Interviewing
Skills

Goal Setting and Time Management

Writing Job Ads

Performance Appraisals

Reception - Customer Service

Customer Service Telephone Skills

Personal Coaching

 

General:

Staff Selection Interviewing Skills

Leadership Skills

Performance Appraisals

Business Development

Customer Service Skills

Time Management

Presentation Skills

Receptionist Skills

Yoga Classes

 
 

 

 Learning & Development Services

Workshops

I offer a range of workshops designed to improve personal and professional knowledge and performance.

The following courses are offered as standard, and can be customised to your company's specific needs for in-house training.  Please see individual course description pages for more detail:

Recruitment Industry Training Services::

  • 'Recruitment - A Practical Approach':  A step by step approach for successful recruitment consulting, from taking a job order, through to placement and follow-up.  Two day course.  The next 'Recruitment - A Practical Approach' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed.

  • 'Building Better Business' - Business Development Skills:  Marketing and consultative sales skills to enhance all aspects of business development and retention (from telemarketing to client visits) for recruitment consultants and account managers.  Two day course.  The next 'Building Better Business' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed.

  • 'Leadership Skills':  This program addresses the areas of Leadership most critical to the success of the Leader, the team and the organisation. Participants will gain an understanding of their role in inspiring and empowering people to peak performance.  Two day course. The next 'Leadership Skills' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed.

  • 'Recruitment Interviewing Skills':  Participants in this workshop will gain an understanding of Best Practice techniques for successful candidate interview, selection and hire.  One day course.  The next one-day 'Recruitment Interviewing Skills' workshop will be in Sydney. Date to be confirmed.  Expressions of interest welcomed.

  • 'Goal Setting and Time Management':  Improve your personal and professional productivity through effective goal setting, planning, prioritisation and time management. One day course.  The next 'Goal Setting and Time Management' seminar will be held in Sydney. Date to be confirmed. Expressions of interest welcomed.

  • 'Writing Effective Job Advertisements':  Learn how to attract candidates by writing appealing and inviting job advertisements. Half day course. Date to be confirmed. Expressions of interest welcomed. 

  • 'Conducting Performance Appraisals':  This workshop will provide Leaders with sound principles and processes for conducting effective Goal Setting and Performance Appraisal meetings, as well as supportive delivery of congratulatory or corrective feedback.  One day course.  The next 'Leadership Skills' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed.

  • 'Reception and Customer Service Skills':  This course will enable the 'Directors of First Impressions' to provide outstanding customer service to Clients/Candidates face-to-face and via telephone communication skills. One day course. Date to be confirmed. Expressions of interest welcomed.

  • 'Customer Service Skills':  Achieve excellence in customer service through projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.  One day course. Date to be confirmed. Expressions of interest welcomed.

  • Personal Coaching for Recruitment Consultants:  One-on-one coaching to refine skills and processes in the workplace.

General Training Services:

  • 'Staff Selection / Recruitment Interviewing Skills':  Participants in this workshop will gain an understanding of Best Practice techniques for successful candidate interview, selection and hire.  One day course.  The next one-day 'Recruitment Interviewing Skills' workshop will be in Sydney. Date to be confirmed. Expressions of interest welcomed.  

  • 'Leadership Skills':  This program addresses the areas of Leadership most critical to the success of the Leader, the team and the organisation. Participants will gain an understanding of their role in inspiring and empowering people to peak performance.  Two day courseThe next 'Leadership Skills' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed.  

  • 'Conducting Performance Appraisals':  This workshop will provide Leaders with sound principles and processes for conducting effective Goal Setting and Performance Appraisal meetings, as well as supportive delivery of congratulatory or corrective feedback.  One day course.  The next 'Leadership Skills' workshop will be held in Sydney. Date to be confirmed. Expressions of interest welcomed.

  • 'Business Development Skills':  Communication, relationship building and sales principles to enhance success in sales visits and generate customer loyalty.  One day course. The next 2-day 'Building Better Business' workshop will be held in Sydney. Dates to be confirmed. Expressions of interest welcomed.

  • 'Customer Service Skills':  Achieve excellence in customer service through projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.  One day course. Date to be confirmed. Expressions of interest welcomed.  

  • 'Time Management & Personal Productivity':  Improve your personal and professional productivity through effective goal setting, planning, prioritisation and time management. One day course.  The next 'Goal Setting and Time Management' seminar will be held in Sydney. Date to be confirmed. Expressions of interest welcomed.

  • 'Presentation Skills':   From developing content through to delivery, you will learn techniques to enhance your performance in Public Speaking and develop self-confidence.  Two day course.

  • 'Receptionist Skills':   Including personal presentation, general communication skills, phone manner, dealing with difficult people and time management, this workshop provides the fundamentals required for Front Desk Reception. One day course.  One day course. Date to be confirmed. Expressions of interest welcomed.

  • Yoga Classes:  Hatha Yoga sessions to bring health and balance to your body, and relaxation to your mind.

In-House Workshops

Attending public workshops is most applicable when your participant numbers would not make in-house training commercially viable (less than 8 people to attend a training session), and when you perceive a benefit from being exposed to learning how other organisations do things. 

If your company has 8 or more people requiring training, you might like to discuss the option of holding the workshops in-house at your premises, or off-site at another venue, with only your organisation's employees participating. Also, private, in-house training programs may be more desirable if there are issues of confidentiality, or for the benefit of team-building. 

Please contact me via the contact page to discuss possibilities.

Personal Coaching

I provide individual coaching to people interested in developing their skills and results in any of the content areas mentioned in this website.  Coaching is often utilised after participating in a training workshop, to reinforce the learning and help fully implement the new behaviours into the workplace.  

Of course coaching is also available and beneficial to people who choose not to attend a workshop, but prefer highly personalised advice and assistance in their development.  This might include my observing your current practices in the workplace, followed by personalised feedback and suggestions for improvement.  Or it may involve goal-setting, strategy structuring, and follow-up discussions to motivate and ensure the achievement of those goals.  

Because the coaching sessions are individual, I am happy to tailor the approach to whatever will be most beneficial to you.  

Please contact me via the contact page to discuss possibilities.

Copyright © 2000-2018 Barbara Hoadley

The Public Courses outlined on this page will be held at a venue in Sydney CBD (address details provided upon booking).   

Group size for Public Courses limited to 10 participants.

Quotes from Participants.....

'So motivating - I really want to get out there and do a great job now!'

'Barb's years of experience made it all relevant and realistic.'

'Very approachable trainer - made it friendly and fun.'

'Informative, interesting and excellent delivery.'