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Resume

 Barbara Hoadley

Training & Presenting Experience

Barbara Hoadley Learning & Development: Feb 98 - Present

Trainer / Facilitator / Director

• Established and developed my Training and Workplace Coaching business.

• Marketed directly to client organisations to promote my services.

• Services include conducting needs analysis, writing customised course material, delivering workshops and providing individual workplace coaching to staff in roles from Front Desk Reception to Branch Manager.

• Workshops include 'Leadership Skills' (2-days), 'Goal Setting and Time Management' (1-day), 'Reception and Customer Service Skills' (1-day), 'Staff Selection / Recruitment Interviewing Skills' (1-day),  'Recruitment - A Practical Approach' (2-days - Recruitment Consulting Skills), 'Building Better Business' (2-days - Business Development Skills), etc.

• Provided training to organisations in a diverse range of industries including Recruitment Consulting, Banking and Finance, Insurance, Accounting, Legal, Advertising, Retail, Manufacturing, etc.

• Subcontracted as Trainer/Facilitator during 1999 to clients of Customer Care Solutions Pty Ltd, It Matters Pty Ltd, and Mitchell, Sutton and Gallagher Pty Ltd (see details of projects below).

Customer Care Solutions Pty Ltd:  July 99 - Dec 99

Contract Trainer / Facilitator

• Facilitated 'Customer Loyalty' and 'Creating A Client-Obsessed Culture' workshops for various clients, including Perpetual Trustees Ltd (Professional Financial Services division) and Compaq.

It Matters Pty Ltd:   Nov 98 - Dec 99

Contract Trainer / Facilitator

• Delivered the following public workshops - 'Presentation Skills', 'Time Management / Personal Productivity', 'Receptionist Skills', 'IT Support Desk', 'Excellence in Customer Service'.

• Customised content, and trained Compaq's Partner Central division (Account Managers) in 'Presentation Skills' (Sept, Oct 99).

• Provided individual coaching in presentation skills.

Mitchell, Sutton & Gallagher (Corporate-Synthesis): Feb - Aug 98

Contract Trainer / Facilitator

• Wrote extensive training manual from observing original trainer delivering the 'Working From The Inside Out' 3 day program.  (Personal Development workshop, covering values, purpose, ethics and teamwork in business.)

• Delivered the program throughout the AMP Customer Service division.

• At completion of the project, received letter of appreciation from the client, reflecting the excellent evaluation forms and feedback from participants, and the attitudinal shifts and enhanced morale resulting from the program.

Microsoft Pty Ltd: Feb 92 - Feb 98

National Seminar Presenter / Trainer

• Presented and demonstrated Microsoft Desktop and Back Office applications to dealers, retailers, training centres, at trade shows and, most commonly, to corporate customers throughout Australia and New Zealand.

• Trained dealers on Microsoft's software and selling strategy. 

• Trained colleagues and sales partners in 'Seminar Marketing Skills' and 'Presentation Skills'. 

• Researched new products, wrote scripts, liaised with clients, managed logistics of presentations and travel, followed-up sessions.

• Presented in various training videos.

• Product expertise included Windows, Word, Excel, PowerPoint, Access, Outlook, Project, FrontPage, Internet Explorer, Works, Publisher.

• Received more than 100 unsolicited letters from corporate customers, dealers, etc, expressing appreciation for my seminars and training. 

Recruitment Industry Experience

Wareham Associates:  Aug 88 - Jan 90

Executive Recruitment Consultant

• Marketed my recruitment services to companies in the computer industry for selection of sales,  marketing, and management personnel. 

• Recruited candidates via advertisements and search activities. 

• Interviewed candidates, prepared resumes for presentation to clients, checked references, referred candidates to clients.

• Achieved highest results in consulting team in 1989.

Commerce Personnel:  Aug 86 - Aug 88

Personnel Consultant / Manager Permanent Division

• Marketed my recruitment services to obtain assignments from client companies for secretarial, accounting and office support staff. 

• Wrote job specifications and advertisements to attract candidates. 

• Tested, interviewed, reference checked, referred candidates to clients. 

• Managed permanent placements division.

• Trained and supervised consultants and secretary. 

• Managed budgets, reporting and appraisals of my team.

• Received 'Consultant of the Month' award for highest achievement nationally 12 of the 18 months of consulting prior to promotion to management role.

Drake Personnel:  June 84 - July 85

Receptionist / Administrator

• Reception of all clients and applicants. 

• Administered applicant tests (typing, psych, literacy, numeracy)

• Placed advertisements and checked candidate references for consultants. 

• Co-ordinated office activities.  Ordered office supplies, couriers. 

• Organised social functions.

Yoga, Pilates, Meditation Teaching Experience

FIT Lane Cove (previously known as North Shore Gym Lane Cove, and prior to that known as Fitness First):  Feb 2011 - Present (Part-time)

Yoga, Pilates and Meditation Teacher

• Taught Hatha, Vinyasa, Yin Yoga, including breathing exercises, traditional Yoga poses, relaxation and philosophy.

• Taught Mat Pilates classes using balls, bands, rings, weights, etc.

• Taught 45 minute Meditation classes.